PRIVACY AND SECURITY POLICY
All services provided in our store belong to and are operated by our company KLEA, registered at the address CUMHURIYET MAH. KOYTUR 2 CAD. KOYTUR 2 B3 BLOK NO: 4 D IC KAPI NO: 28 MEZITLI / MERSIN.
Our company may collect personal data for various purposes. Below is information on how and in what manner the collected personal data is gathered, and how it is protected.
By filling out various forms and surveys on our store, personal information such as name-surname, company information, phone number, address, or email addresses of the members is collected by our store due to the nature of the business.
Our company may, from time to time, send campaign information, information about new products, and promotional offers to its customers and members. Our members can make all choices about whether or not to receive such information at the time of registration, and later change this preference in the account information section after logging in or by clicking the link in the notification message.
During the approval process carried out via our store or by email, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope specified in the "User Agreement" we have made with our members.
To identify problems with the system and to quickly resolve any issues or disputes related to the provided service, our company records the IP address of its members and uses it. IP addresses can also be used to generally identify users and collect comprehensive demographic information.
Our company may use the requested information beyond the purposes and scope set out in the Membership Agreement, either by itself or with its partners, for direct marketing purposes. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user or related to transactions carried out through our store may be used by our company and its partners for statistical evaluations, database creation, and market research without disclosing the identity of our members, outside the purposes and scope specified in the "Membership Agreement".
Our company undertakes to keep confidential information strictly private and confidential, to consider it as a duty to keep it secret, and to take all necessary precautions to ensure and maintain confidentiality and to prevent the entire or any part of the confidential information from entering the public domain or being used without authorization or disclosed to a third party, and to show all due diligence.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our e-commerce sites. Your credit card information is never stored in our system.
There are two things to pay attention to in order to understand that you are on a secure site during the transaction process. One of them is a key or lock icon at the bottom bar of your browser. This indicates that you are on a secure website, and all your information is encrypted and protected. This information is used only in accordance with the direction of the instructions you provide and within the scope of the sales process. Information related to the credit card used during shopping is independently encrypted with 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for inquiry. If the card’s availability is approved, the shopping process continues. Since no information regarding the card can be viewed or recorded by us, it is prevented from being accessed by third parties under any circumstances.
Orders placed online by credit card are checked by our company for reliability of payment/invoice/delivery address information against Credit Card Fraud. Therefore, for customers placing orders for the first time from our shopping sites, it is necessary to first confirm the accuracy of their financial and address/phone information in order to proceed to the supply and delivery stage. If necessary, the cardholder or the relevant bank may be contacted to verify this information.
Only you can access and change all the information you provided while becoming a member. If you securely protect your member login information, it is not possible for others to access or change your information. For this purpose, during membership processes 128-bit SSL encryption is used. This system is an international encryption standard that cannot be broken.
Online shopping sites that have an information line or customer service and list their full address and phone information are more preferred today. In this way, you can get detailed information on all the issues you are curious about and gain a better understanding of the trustworthiness of the company providing the online shopping service.
Note: We recommend ensuring that online shopping sites include the company’s full address and phone number. If you are going to make a purchase, note down all the phone/address information of the store before proceeding. If you have doubts, call beforehand to confirm. On all our online shopping sites, all company information and location are clearly indicated.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
The identity and credit card information you send to us via the credit card mail-order method will be stored by our company in accordance with the confidentiality principle. This information is retained for 60 days to protect against any potential chargeback disputes with the bank and is then destroyed. Apart from the amount approved by you on the mail-order form for the products you ordered, if any other charge is made to your card, you naturally have the right to dispute it with the bank and prevent the payment, so there is no risk involved.
THIRD PARTY WEBSITES AND APPLICATIONS
Our store may provide links to other websites within its own site. Our company bears no responsibility for the privacy practices and content of the websites accessed through these links. Advertisements published on our site are distributed to our users via our advertising business partners. The Privacy Policy Principles in this agreement apply only to the use of our store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases specified below, our company may disclose user information to third parties, outside the provisions of this "Privacy Policy". These cases are limited to the following;
To comply with legal obligations imposed by laws, decrees, regulations, etc., issued by authorized legal authorities and currently in force;
To fulfill the requirements and enforce the "Membership Agreement" and other agreements concluded with users by our store;
To provide information about users upon the request of an authorized administrative or judicial authority conducting a proper investigation or inquiry;
When it is necessary to provide information to protect the rights or safety of users.
EMAIL SECURITY
Never include your credit card number or passwords in emails sent to our store’s Customer Service regarding any of your orders. Information in emails can be seen by third parties. Our company can never guarantee the security of information transferred from your emails.
BROWSER COOKIES
Our company may obtain information about users visiting our store and their usage of the website by using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user’s browser to be stored in the main memory. The technical communication file makes Internet use easier by storing site-related status and preferences.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times, and how long they stay on the site, and helps to dynamically generate advertisements and content tailored to users from specially designed user pages. The technical communication file is not designed to retrieve data or any other personal information from your main memory or email. Most browsers are initially designed to accept technical communication files, but users can change their settings to prevent the file from being sent or to receive a warning when such a file is sent.
Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site, sending an email to users, or posting it on the website. When the Privacy Policy provisions are changed, they take effect on the date they are published. For any questions or suggestions regarding our privacy policy, you can send an email to ... address.
You can contact our company through the contact details below.
Company Title: KLEA
Address : CUMHURİYET MAH. KOYTÜR 2 CAD. KOYTÜR 2 B3 BLOK NO: 4 D İÇ KAPI NO: 28 MEZİTLİ/ MERSİN
Email : ...
Phone : ...
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