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RETURN AND EXCHANGE CONDITIONS

 

GENERAL
 

1.If you place an order electronically via this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2.Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (OG: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of purchased products.
3.Shipping costs, which are the cost of product delivery, will be paid by the buyers.
4.Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within 30 days, provided that it does not exceed the legal period. If the product is not delivered within this period, Buyers may terminate the contract.
5.The purchased product must be delivered in full and in accordance with the specified features in the order, along with documents such as warranty certificate and user manual if available.
6.If the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days from learning of this situation. The total amount must also be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

7.If the Buyer does not pay for the purchased product or cancels it in bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8.If it is determined after delivery that the credit card used for payment was used unlawfully by unauthorized persons, and the product fee is not paid to the Seller by the related bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping cost borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9.If unforeseeable force majeure circumstances arise and the product cannot be delivered on time, the Buyer is informed. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and paid in cash, the amount will be refunded in cash within 14 days from cancellation. If the Buyer paid by credit card, the product amount will be refunded to the bank within 14 days of cancellation, but it may take 2-3 weeks for the bank to reflect the refund to the Buyer's account.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10.The Buyer shall inspect the goods/services subject to the contract before accepting delivery; damaged and defective goods/services such as dented, broken, or torn packaging shall not be accepted from the shipping company. Goods/services accepted shall be deemed to be undamaged and in good condition. After delivery, the Buyer is responsible for protecting the goods/services with due care. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11.The Buyer may exercise the right to withdraw from the contract within 14 (fourteen) days from the delivery of the purchased product to the Buyer or the person/organization at the designated address, by notifying the Seller via the contact information below without assuming any legal or penal liability and without providing any justification.

12.CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATIONS:

COMPANY/TRADE NAME: KLEA
ADDRESS: CUMHURİYET MAH. KOYTÜR 2 CAD. KOYTÜR 2 B3 BLOK NO: 4 D İÇ KAPI NO: 28 MEZİTLİ/ MERSİN
EMAIL: ...
PHONE: ... 
FAX: ...

DURATION OF THE RIGHT OF WITHDRAWAL:

13.If the purchased item is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where service execution has begun with the consumer’s approval before the withdrawal period expires. Notification regarding the right of withdrawal is provided in the Distance Contracts and Cancellation Terms, and the Buyer places the order knowing the terms.
14.The cost of using the right of withdrawal shall be borne by the SELLER.
15.To use the right of withdrawal, the Buyer must notify the SELLER in writing or via another method specified by the SELLER within the 14 (fourteen) day period by registered mail, fax, email, or other relevant means, and the product must not have been used in accordance with the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions in this agreement.

EXERCISING THE RIGHT OF WITHDRAWAL:

16.The invoice for the product delivered to a third party or the Buyer must be returned (If the invoice of the product to be returned is issued to a corporation, it must be returned along with a return invoice issued by the corporation. Returns of orders invoiced to corporations cannot be completed unless a RETURN INVOICE is issued.)
17.The return form, the product’s box, packaging, and standard accessories (if any) must be returned completely and without damage.

RETURN CONDITIONS:

18.The SELLER is obliged to refund the total amount and all binding documents to the Buyer within a maximum of 10 days from the receipt of the withdrawal notification, and to collect the returned goods within 20 days.
19.If there is a reduction in the value of the goods due to the Buyer's fault or if the return becomes impossible, the Buyer is responsible for compensating the SELLER’s damages to the extent of their fault. However, the Buyer is not responsible for changes or deterioration in the goods resulting from proper use within the withdrawal period.
20.If the right of withdrawal is used and the campaign threshold is no longer met, the discount provided within the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21.Products prepared at the Buyer's request or clearly in line with personal needs and not suitable for return, lower parts of underwear, swimsuits and bikini bottoms, makeup products, single-use items, perishable or expired items, products that are not suitable to be returned due to health and hygiene reasons after their packaging has been opened, products mixed with others and cannot be separated by nature, newspapers and magazines (excluding subscriptions), services rendered instantly in electronic media or intangible goods instantly delivered to the consumer, sound or video recordings, books, digital content, software programs, data recording/storage devices, computer supplies whose packaging has been opened by the Buyer cannot be returned by law. Additionally, services for which performance has begun with the consumer’s consent before the withdrawal period ends are also excluded from the right of withdrawal.
22.Cosmetic and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs and tapes, and stationery supplies (toners, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, unused, and intact.
23.According to the distance contracts regulation, the right of withdrawal cannot be exercised for the following:

  • Contracts for goods prepared in line with the consumer’s requests or personal needs.

  • Contracts for goods that may deteriorate quickly or expire.

  • Contracts for the delivery of goods which are unsuitable for return due to health and hygiene reasons if their protective packaging is opened after delivery.

  • Contracts for goods mixed with other items after delivery and cannot be separated by their nature.

  • Contracts for books, digital content, and computer supplies offered in tangible form if the protective packaging is opened by the Buyer after delivery.

  • Contracts for accommodation, transport of goods, car rental, catering, and leisure services to be carried out on a specific date or period.

  • Contracts for services performed instantly in electronic media or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24.If the Buyer defaults on credit card payments, they accept, declare, and undertake that they will pay interest within the framework of their credit card agreement with the bank and be liable to the bank. In such cases, the bank may resort to legal means, demand legal costs and attorney fees from the Buyer, and in all cases, if the Buyer defaults on their debt, they agree to compensate the Seller for any damages and losses resulting from delayed performance of the debt.

PAYMENT AND DELIVERY

25.You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our TL accounts.
26.On our website, you can pay online in a single transaction or in installments with any type of credit card. At the end of your order, the total amount will be charged to your credit card for online payments.